|March 29, 2023|
American Airlines Fare Distribution
All eyes are on how the travel industry stakeholders, including corporate clients, travel management companies, online booking tools, and other technology providers are responding to American Airlines’ (AA) plan to remove up to 40% of public content from the global distribution systems (GDS) to New Distribution Capability (NDC)-enabled channels starting April 3, 2023.
These changes will initially apply only to American Airlines’ U.S. domestic and Canada, Mexico, Caribbean, and Latin America fares, so we anticipate sizable disruption across the industry from this change.
What have we been doing to prepare for this?
Travel One has been working behind the scenes to help prepare our customers’ programs for this shift – collaborating with the entire corporate travel ecosystem, sharing readiness plans and alternate options. And we have also been working with our technology platforms to understand what options are possible to offer and service AA’s NDC content.
What does this mean for your travel program?
Unfortunately, there is no seamless solution to meet AA’s imposed April 3 timeline, considering the technical limitations of the NDC ecosystem which includes the online booking tools.
Limitations when booking American Airlines NDC tickets:
Options available for all customers
In order to provide the best service and the lowest applicable airfare to travelers, Travel One is updating all online booking sites to recommend contacting your Travel One Advisors to book American Airlines reservations. This is a temporary solution until our technology partners have modified their platforms to effectively integrate NDC content.
Finally, Travel One is continuing to work with our technology partners to prepare for this shift. While we’re confident in our readiness, the reality is that no one can offer a seamless customer solution by April 3. You have our commitment to continue to communicate and collaborate with the entire ecosystem to deliver NDC at scale and to make sure your travelers have the best and most comprehensive access to airline content in the marketplace.
Please contact your Travel One account manager for additional information and to answer any questions you may have.