Skip to main content
Travel Alerts

Travel One Alert: American Airlines Fare Distribution

By March 29, 2023No Comments
March 29, 2023

American Airlines Fare Distribution


All eyes are on how the travel industry stakeholders, including corporate clients, travel management companies, online booking tools, and other technology providers are responding to American Airlines’ (AA) plan to remove up to 40% of public content from the global distribution systems (GDS) to New Distribution Capability (NDC)-enabled channels starting April 3, 2023.

These changes will initially apply only to American Airlines’ U.S. domestic and Canada, Mexico, Caribbean, and Latin America fares, so we anticipate sizable disruption across the industry from this change.

What have we been doing to prepare for this?

Travel One has been working behind the scenes to help prepare our customers’ programs for this shift – collaborating with the entire corporate travel ecosystem, sharing readiness plans and alternate options. And we have also been working with our technology platforms to understand what options are possible to offer and service AA’s NDC content.

What does this mean for your travel program?

Unfortunately, there is no seamless solution to meet AA’s imposed April 3 timeline, considering the technical limitations of the NDC ecosystem which includes the online booking tools.

Limitations when booking American Airlines NDC tickets:

  • Only limited fare types on complex routes
  • Limited flight options on high-frequency routes
  • No credit option for cancelled AA NDC tickets
  • No approval process for NDC tickets purchased through an online booking tool
  • Limited options when changing flights
  • Changing travel plans may take longer
  • Additional delays can be expected in the event of travel disruptions

Options available for all customers





Unknowns / Risks

Maintain current online
booking process

  • ·   Consistent access to content remaining in GDS
  • Potential lack of full content and fare offerings
  • Traveler confusion on pricing between sources
  • Some contracted fares may not be available
  • Potential difficulty meeting AA contract commitments if applicable
  • Potentially higher average ticket price – amount unknown based on AA disclosure strategy
  • AA may increase the exclusive content in NDC at any time

Shift affected AA bookings from online to Travel One Advisor

  • Maintain access to lower fare classes
  • Travel One Advisors use Travelport GDS to access NDC content
  • Behavior change for travelers when booking AA
  • Reduced value of online channel
  • Increased transaction fee due to additional Advisor interactions
  • Extent of service level impact

Travel One is testing 3rd Party
technology (Travel Fusion) to
access AA content in the
online booking tools. Timeline

  • Maintain access to lower fare classes
  • Access to some NDC unique special offers
  • Less inconsistency with AA website for prices


  • Tickets are instant purchase – No Book/Hold/Void
  • One Way/Round Trip tickets only
  • No mixed carrier on NDC bookings
  • No online cancel
  • Unused tickets on file cannot be applied to new ticket

Travel Managers

  • Limited client reporting
  • Minimum class of service offering


  • Limited exchange capability
  • Longer call times

Unsupported Travel One Products

  • SafeToGo – Traveler tracking
  • Travel One Low Fare Finder
  • Unused ticket tracking


Travel One Non-GDS Fee per booking will apply

  • Online unassisted
  • Offline / online assisted

Cost / Opportunity Loss

  • Increased offline transactions
  • Low Fare Finder rebooking is not available
  • AA unused tickets are unusable at this time
  • Travel Fusion, a partner of Concur, is a Chinese owned company operating in London, England
  • Value of airfare savings
  • Extent of service level impact

In order to provide the best service and the lowest applicable airfare to travelers, Travel One is updating all online booking sites to recommend contacting your Travel One Advisors to book American Airlines reservations. This is a temporary solution until our technology partners have modified their platforms to effectively integrate NDC content.

Finally, Travel One is continuing to work with our technology partners to prepare for this shift. While we’re confident in our readiness, the reality is that no one can offer a seamless customer solution by April 3. You have our commitment to continue to communicate and collaborate with the entire ecosystem to deliver NDC at scale and to make sure your travelers have the best and most comprehensive access to airline content in the marketplace.

Please contact your Travel One account manager for additional information and to answer any questions you may have.



Author SteveN

More posts by SteveN