|August 28, 2015|
Lufthansa German Airlines Booking Surcharge
Beginning September 1, 2015, the Lufthansa Airlines Group (which includes Swiss International Air Lines, Austrian Airlines, Brussels Airlines, Germanwings, etc.) will charge €16 Euros for reservations made through “indirect distribution channels” including travel agency reservations systems. This additional charge will show up in a tax code line and is non-refundable, even if the airline ticket is refundable.
Imposing this surcharge will force customers to make a choice between higher fares or higher costs for the services their managed program needs. Why? Because booking on the airline website, or through “screen scraping” technology, compromise customers’ ability to comparison shop, receive transparent pricing and collect essential information used for pre-trip reporting and traveler tracking.
Clients whose air programs include the Lufthansa Group airlines currently have three options, each with downsides:
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