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Sometimes our best service involves helping travelers in need
Client Services

Whatever your company culture, Travel One will customize our services to meet your needs, maximize your employee participation, and show a return on investment.

We offer customized booking configurations – For those travelers who require personalized services, our experienced and knowledgeable consultants can assist with travel reservations via phone, fax, or e-mail. For companies who prefer the technical edge, our online booking channels are a fully controlled way for your travelers to make their travel reservations. Have travelers with both needs? No problem – we’ll set up an online tool backed by the personal touch of our consultants. All options are integrated with your company’s travel program, providing standardization, accessibility to negotiated rates, and adherence to your travel policy.

We work in teams – Travel One consultants work together as a dedicated team—whether they’re physically onsite at your location or working from any of our office locations. Our team configuration ensures your travelers will receive the consistent, quality services that they deserve. Additionally, Travel One is appropriately staffed with regular- and after-hours support to ensure your travelers’ needs are met 24/7.

We provide VIP services – All of our clients are important to us, but we understand that many companies have a few individuals who require more attention. Our VIP team is prepared to offer whatever degree of service your designated VIPs require—from arranging black car service, to securing upgrades, and ongoing monitoring of flights when VIPs are traveling.

We customize technologies – Travel One offers a variety of technology tools that are utilized by the travel manager and/or the individual travelers. In order to maximize your goals, needs and expectations Travel One works together, with our clients to ensure all interface and technologies are set up properly. Additionally, we provide on-going training and assistance to ensure understanding, proficiency, and ROI where applicable.

We are committed to quality – All of our travel bookings are processed through a variety of quality controls and cross-checks to ensure the itineraries are accurate, are travel policy compliant. This includes, but is not limited to individual traveler’s personal preferences (e.g. seats, loyalty program numbers, etc) and to reconfirm the lowest prices were secured. The system will monitor all reservations periodically sending an alert to the agent and/or traveler should something change. Part of the process also includes a personal touch or “hands-on” review, managed one of our quality control member – even if the reservation was booked online, and the traveler did not communicate directly with an agent. The quality control system is programmed specifically to our customers’ program and policy requirements.

We provide cost savings – Travel One is the one-stop shop for the best air, hotel, and ground transportation rates. We will utilize your company’s negotiated supplier contract if applicable. We also have our own supplier contracts and a global hotel program that will help subsidize. Our technology tools automatically price and offer the best rates—including web fares.

We seek international fare options – Travel One is the leading agency when it comes to international faring, rates, and routing.  Our consultants are well traveled and have extensive knowledge on international travel and destination knowledge.  We help make the booking process easy and convenient, at the best possible price.

We have global reach – Our consultants are second to none when it comes to pricing international itineraries. We have unique faring techniques that our knowledgeable and skilled consultants use to obtain the best flights and lowest prices. Travel One also utilizes technology software applications to alert travelers of their international travel requirements (such as visa and passports) and monitor for international issues that could potentially affect travel.

We communicate – Travel One believes in the important of communications. One way to recap process this ever-changing happenings is by offering a weekly “On the Go” communication of industry updates for our clients. Additionally, we offer “Travel Alerts” when an industry crisis could potentially affect the travel plans of your employees.

Upgrade to Travel One today! We’re your destination for quality and value!