Quite literally, the Neuman Family has been serving Twin Cities business and vacation travelers for more than four decades.

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Mary Cole – Director, Business Development & Account Management
In 1981, Mary Cole began her career in the travel industry, working in reservations, customer relations, and as a supervisor for Republic Airlines. In 1987 Mary migrated to the corporate travel side of the business where she thrived in the field of customer service while working for Northwestern Travel Management/TQ3Navigant/Carlson Wagonlit Travel. Her experience there includes international rate desk supervisor, customer account manager and senior account manager.

Mary joined Travel One in 2010 as Director of Business Development & Account Management, Mary works closely with sales, operations and Travel One’s technical department to ensure complete customer satisfaction.

Mary’s expertise lies in her consultative approach to business development and implementation of new business partnerships. On a daily basis, she assist clients in identifying opportunities to reduce overall travel costs, negotiating air, car & hotel agreements, enhancing service to travelers and travel arrangers, streamlining processes, and utilizing state-of-the-art technology throughout the reservation and expense reporting process. This consultative approach has helped her earn the trust of customers; many clients have become long-term, personal friends!

As a person who is dedicated to professional growth and business networking, Mary was recently elected to a position as Allied Vice President in the North Central Business Travel Association (NCBTA) in the Twin Cities. She has been a member of NCBTA for over ten years.

Mary lives in a southern suburb of the Twin Cities. In her personal time, she is an avid Minnesota Twins fan and enjoys gardening, fishing, and long walks with her Golden Retriever, “Scout.”